FAQ: Delivery Information

jQuery UI Accordion - Default functionality

How much does shipping cost?

Shipping costs are calculated at checkout, simply enter the postcode for your shipping address and it will display the total cost for delivery.
All product prices are displayed in $NZD unless stated otherwise and shipping is additional

Do you deliver to PO Box and other such addresses?

As we use a courier service to deliver your order, we are only able to deliver to a physical address and not P.O. Boxes, Private Bags etc.

Do you deliver to Parcel Pod?

This depends on your parcel's weight and dimensions, as well as your location; however we cannot guarantee that our couriers service will accept it.

Can I provide delivery instructions?

Yes, during the checkout process there is a comment box for special delivery instructions. All Animates orders require signatures. When providing instructions to courier driver to leave parcel at a specific location, you are committing to full responsibility of the parcel and investigation into lost parcels in this instance needs to be managed by the customer who placed the order directly with the courier company. Animates takes no responsibility for lost parcels when requested to be left at a location.

How long will my order take to arrive?

We aim to have orders dispatched and delivered to all major areas within 3-5 business days, for regional & rural areas as well as bulk items, this will take 3-10 business days to arrive. Please note that tanks may take up to 2 weeks to arrive. Orders with large quantities may take up to 2 weeks to be delivered.
In the event of unforeseen circumstances delaying your order we will contact to you let you know.

Can I ship to an overseas address?

We currently only deliver within New Zealand and do not ship internationally at this stage.

My order has not arrived, what should I do?

Please email our Customer Service team: onlineorders@animates.co.nz

Has my order been shipped yet?

Once your order has been dispatched from our warehouse, you will be sent a email to confirm your order is on it's way to you.

I have received a faulty item

At Animates our priority is top quality products and services, however if you receive an item that you believe to be faulty please contact our Customer Service team here so that we can resolve this for you.