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Optimal Care Plan Terms and Conditions


In these Terms and Conditions, “Animates Vetcare”, “us”, “we” or “our” refers to Animates NZ Holdings Ltd. References to “you” or “member” refers to you as our client.


1. Enrolment

1.1 Animates Vetcare clients can enrol in the Optimal Care Plan by signing up in an Animates Vetcare clinic.

1.2 The Optimal Care Plan is only applicable to dogs and cats who are owned pets.

1.3 Each membership is restricted to one nominated dog or cat, per period of membership. Multiple memberships can be purchased for other dogs or cats owned by the member.

1.4 Each membership is specific to the pet nominated at the time of enrolment and cannot be transferred between pets. The membership is specific to you too and you cannot transfer your membership to any other person.

1.5 The membership fee is an annual fee of $450.00, payable at the time of enrolment. There is no monthly payment option available.

1.6 Each membership will be for a period of 12 months commencing on the date of your enrolment. Animates Vetcare will send an email reminder to you one month prior to the expiry of your membership, detailing how you can continue your membership. You can also discuss this with your Animates Vetcare clinic.

1.7 All information provided in the Optimal Care Plan enrolment must be true and correct. You are responsible for keeping your details up to date at all times by advising a team member in an Animates Vetcare clinic of any changes.

1.8 The enrolment applies to the region in which you enrolled e.g. if you enrolled in an Auckland clinic listed below, you can use the benefits at any of the other clinic locations listed in Auckland, but you cannot use the benefits in another region.


  • Auckland Clinics: Animates Vetcare Lincoln Rd, Animates Vetcare Glenfield, Animates Vetcare Richmond Rd, Animates Vetcare Glen Innes, Animates Vetcare Botany Downs, Animates Vetcare Takanini, Animates Vetcare Te Rapa.
  • Central Clinics: Animates Vetcare Waikanae, Animates Vetcare Paraparaumu, Animates Vetcare Palmerston North, Animates Vetcare Hokowhitu Village, Animates Vetcare Pitama Rd.
  • Wellington Clinics: Animates Vetcare Kaiwharawhara, Animates Vetcare Khandallah, Animates Vetcare Miramar, Animates Vetcare Petone.
  • South Clinics: Animates Vetcare Dunedin.


2. Acceptance of Terms and Conditions and General Provisions

2.1 By applying for an Optimal Care Plan membership you are deemed to have accepted these Terms and Conditions and agree to be bound by them. Your Membership will become effective at the time of your enrolment.

2.2 We reserve the right to amend or changes these Terms and Conditions from time to time by publishing the amended Terms and Conditions on our website at and the amended Terms and Conditions will take effect from the date of publication on our website.  Any changes we make to the benefits of the Optimal Care Plan in clause 3.1 will not have retrospective effect and will not apply to enrolled members during their then current 12 month membership period however the changes will apply to a member if they renew their membership after the changes have been made and the changes will also apply to enrolments of new members. 

We recommend that you check these T&Cs periodically.

2.3 You may contact any clinic in your region for queries about your Optimal Care Plan.


3. Optimal Care Plan Details

3.1 An Optimal Care Plan membership will entitle the client to receive:

Item Total Value Details
4 free consults per year $260

Consults are restricted to a 15 minute standard consultation in normal clinic hours at an Animates Vetcare clinic.  Any extended consultation may incur an extended consult fee. Weekend consults will also incur an additional charge.

This benefit does not apply to out of hours consultations, emergency call-outs, public holidays or any other day a Vetcare Clinic is closed.


A wellness screening blood and urine test $220

Wellness blood and urine test includes an in-house complete blood count, biochemistry panel and in-house urinalysis (dipstick and Urine Specific Gravity).

Up to 4 free blood pressure checks per year $100  
10% off any additional blood work in house or external lab tests required Depends on testing required




20% off selected long-term medications Depends on medications required

Animates Vetcare reserves the right to decide which medications are covered from time to time.  Please ask your Vetcare clinic which medications are included in this membership benefit.

Excludes prescription and dispensing fees.

$150 off a dental procedure $150

Only redeemable against one general anaesthetic scale and polish or oral surgery procedure during the 12 month membership period.

3.2 No other discounts or promotions can used in conjunction with any of the Optimal Care Plan benefits listed above.

3.3 The benefits are only as specified and cannot be exchanged for other services, credit or cash.

3.4 To redeem any of the benefits, you are required to make an appointment at an Animates Vetcare, subject to availability.

3.5 If your pet requires sedation for any of the benefits, all charges associated with sedation and any extra charges will be incurred at usual cost.

3.6 Additional procedures, services or treatments recommended from the findings of the benefits are an additional cost and must be paid at the time of service.

3.7 There are no refunds on medications if they are returned or otherwise unused.

3.8 Any services provided as part of the membership benefits may be performed by a registered veterinarian and/or a veterinary nurse.

3.9 The benefits in the health plan which relate to specific treatments (e.g. dental surgery) are applied only after the consulting vet has recommended the applicable treatment for the patient and are based on clinical assessment at the time the patient presents to the clinic. Any or all of the benefits may not be applicable at the visit or other treatments may be deemed necessary by the vet which may incur additional charges payable at the time of the visit.

3.10 All benefits expire at the end of the period of membership (i.e. 12 months from membership commencement). Any unused benefits will not be available after that date.


4.  Renewal of Optimal Care Plan

4.1 You can elect to re-enrol a pet an unlimited number of times in their life when the year of membership has lapsed, at which time the benefits contained in the Optimal Care Plan will be available for use by you in the new 12 month membership period.


5. Termination of Optimal Care Plan

5.1 Should you wish to terminate your membership, you must contact the Animates Vetcare clinic in which you enrolled.

5.2 No refunds or credits will be given on a terminated membership, even in the event of death of the enrolled pet.

5.3 There are no refunds on medications if they are returned or otherwise unused.


6. Liability

6.1 To the extent permitted by law, we have no liability for any direct or indirect loss suffered by you or any other person howsoever arising.  To the extent we are liable to you, then our liability is limited to an amount equal to the annual membership fee paid by you in respect of the period in which any breach by us has occurred.  Nothing in this clause is meant to have the effect of contracting out of the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.


7. Communications

7.1 By enrolling as a member, you agree to receive electronic and postal communications from time to time from Animates Vetcare.


8. Privacy

8.1 Your personal information is collected to enable us to provide you with the Optimal Care Plan purchased. All personal information provided by you will be held by Animates, in accordance with its obligations under the Privacy Act 1993 and Animates Privacy Policy. Animates Privacy Policy is available on the website. You can contact us at or on 0800 Animates if you would like to access and/or seek correction of your personal information. Your personal information will not be sold to third parties.


9. Governing Law

9.1 These Terms and Conditions are governed by, and construed in accordance with, the laws of New Zealand.  The parties irrevocably submit to the exclusive jurisdiction of the courts of New Zealand with respect to any legal action, suit or proceeding or any other matter arising out of or in connection with these Terms.  Each party irrevocably waives any objection it may now or in the future have to the venue of any proceedings, and any claim it may now or in the future have that any proceedings have been bought in an inconvenient forum, where that venue falls within this clause.