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Due to the impacts of Covid your local store hours may have changed. Check them here before you plan your next trip.
Under the COVID-19 Protection Framework (traffic light system) we remain open and here for you and your pet. From specialist Veterinary care to the very best nutrition and everything in between – we’ve got all your pet needs covered. Thanks for your understanding and support our team are looking forward to seeing you soon.
Since the start of the pandemic, the safety of our team and you, our customer has been at the core of everything we do and our strong COVID-safe protocols will remain in place across our stores.
Please be patient and kind to our team who are working hard to be there for you and your pet.
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Vet retail, including prescription diets are available in clinics but must be collected and paid for in a contactless way. Phone your clinic for ordering and pick-up.
What about frozen & live flies?
You are now able to purchase your urgent frozen food (including frozen aquatic food) needs from our Vetcare clinics. Please call your local Vetcare clinic to place your order prior to collecting in-store. Our Vetcare team will guide you through the Zero Contact process when you pick up your order.
For the purchase of live food, please contact your local Vetcare clinic to check availability. Our Vetcare team will guide you through the Zero Contact process when you pick up your order.
Animates Vetcare is open to support you through all Traffic Light Levels |
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With the changes to Alert Levels, you will see the following adjustments in our clinics to keep everyone safe. Thanks for your understanding and support. Our team are looking forward to seeing you soon. Read more information on what to expect when visiting a clinic during Alert Level Orange on the Animates Vetcare Page |
Maintaining physical distancing rules
We are taking all the necessary measures to ensure your visit with us is safe and we are following the recommended 1 metre physical distancing guidelines.
Face coverings
As per government guidelines, face coverings are mandatory when visiting our store. Please let the store team know if you have an exemption and we will meet your needs using contactless methods. We recommend using our Home Delivery service as an alternative option.
Contact tracing guidelines
As per government guidelines, we will be recording the contact details of all customers that visit the store to keep our customers and team safe.
Need help?
Our Customer Services team are here and ready to help you with any questions you may have on our services. Please be aware, due to unprecendented volume, there may be some delays in getting to your query.
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Doing our part with Contact Tracing
Each of our stores and clinics are set up with QR codes for the Ministry of Health NZ COVID Tracer app to support you in keeping a digital diary of the places you visit
To download the app:
For iPhone users, click here to download.
For Android users, click here to download.