We hope your pets and family are okay after the multiple shakes today 14/11/16.

UPDATE 21/11/16

As you are aware a 7.8 magnitude earthquake hit a range of areas in New Zealand causing significant damage across the country.

This earthquake has affected many people and companies across New Zealand and has caused disruption in road and rail networks. Due to this it means some of our online orders may be delayed due to supplier delay, store delay or even courier delay.

We have measures in place to keep delays to the very minimum - within our control and we will try our hardest to get your order to your as soon as possible, however we sincerely apologise if your order is delayed.

For any further information please call 0800 ANIMATES or email


Across New Zealand, all of our pets and staff are okay after the earthquakes.

For the safety of our staff, customers and pets, Wellington Vet Group Petone and Wellington Vet Group Miramar are closed, pop down to Vetcare Kaiwharawhara if needed.

Please note that Animates Kilbirnie will close today (14/11/2016) at 3PM

If you would like advice on how to prepare for pets in an earthquake visit World Animal protection

If you have any concerns please email us at or call 0800 ANIMATES

If you are part of our team and need assistance please contact your direct manager, alternatively if you need support please contact our Employee Assistance Program (EAP), they are there to help.