Social Media Howls Rules

Thank you for joining our pack on social media. We have many channels you can contact us on including the below that we monitor closely between 9am – 4pm, and will respond as soon as possible.
  • 0800 Animates
  • customerservices@animates.co.nz
  • Facebook.com/animatesnz
  • twitter.com/animatesnz
  • youtube.com/animatesnz

  • To keep our channels paw-sitive, we have some howls (house) rules below to keep these channels purr-fessional.

  • Ensure you post on our wall or sending us endless amounts of photos of your pets
  • When sending us private messages for feedback that includes purrrrsonal information, we want to keep your information confidential and private and we will hide it as soon as possible if public
  • Abide by all third party website rules e.g. Facebook
  • Posts need to come from a real person and a real facebook profile, we also do accept cute posts from pet accounts if they have them…
  • Be polite, no one likes cattitude! All posts with foul language words will be automatically hidden, any posts that are abusive or strongly opinionated will be removed.
  • Feedback is always welcomed, we ask that you email or call through so we can respond as soon as possible
  • Our staff members love talking with you and their profiles are only a whisker away, but please remember to keep their privacy and not add them on social media channels
  • We have social guidelines for our staff, if you feel they are not being abided by please contact customerservices@animates.co.nz
  • Multiple posts or repetitive posts on the same general topic will be viewed as spam and deleted
  • We try to monitor while on public holidays and having a Va-cat-ion, we apologies if our response is delayed
  • If you have a lost pet, or would like to promote something relating to animals, you are welcome to post on our Facebook wall for others to see. Posts relating to other pet stores will be removed and anything not relating to Animates, or animals will also be removed