This service should only be used to purchase essential pet supplies if
- Ordering through Home Delivery is not accessible in your home location.
- Is not optional because the product is perishable or bulky.
- Your pet needs the products quickly for their welfare.
During this time there are limited stores available for Click & Collect. To keep updated with COVID-19 activity please head to the COVID-19 page.
Now available at the following Animates stores:
How does it work?
Terms and Conditions
Click & Collect combines the convenience of online with the ability to head to our stores to collect within 90minutes with our new zero contact policy. The following communications and emails you will receive throughout the click & collect process (where applicable); ;
1. Payment/Order Confirmation Email
2. Ready for collection Email
3. Day 3 reminder Email (if not yet collected)
4. Day 7 phone call
5. Cancellation/Refund confirmation Email
^We aim to fetch the order within 90 minutes of it being placed (within opening hours) but based on availability of staff this could potentially deviate. You will have 8 days to collect your order, after 8 days we will have to cancel your order and process a full refund of the amount paid, back into your original payment method. If you need your pick-up period extended please call your local store or our customer services team. We require you to bring a photo ID (driver’s licence , passport, 18+ card or photo credit card) and your order number to ensure you can successfully collect your order. Click & Collect does no work in conjunction with Frequent Feeder or Repeat Delivery. Returns for Click & Collect are only available Mon-Fri. For other T&C’s head to our Returns policy page here *If a store is not showing, stock is not available. ^Within store hours.