SOME STORES HAVE REDUCED HOURS | READ HERE FOR COVID-19 UPDATE
Buy online and collect your order in store
Shop with your pet from comfort of home with the confidence of knowing that the product you need will be ready for collection, when and where you choose.
Our completely free Click & Collect service is available at all Animates stores and orders will be ready within 90 mins. To recieve your order same day you must order by 3pm
To meet Government requirements, you must wear a face-covering in-store. If you are on the exemption list, please let the team know and consider our home delivery service.
How does Click & Collect work?
Terms and Conditions
Click & Collect combines the convenience of online with the ability to head to our stores to collect within 90minutes with our new zero contact policy. The following communications and emails you will receive throughout the click & collect process (where applicable); ;
1. Payment/Order Confirmation Email
2. Ready for collection Email
3. Day 3 reminder Email (if not yet collected)
4. Day 7 phone call
5. Cancellation/Refund confirmation Email
^We aim to fetch the order within 90 minutes of it being placed (within opening hours) but based on availability of staff this could potentially deviate. You will have 8 days to collect your order, after 8 days we will have to cancel your order and process a full refund of the amount paid, back into your original payment method. If you need your pick-up period extended please call your local store or our customer services team. We require you to bring a photo ID (driver’s licence , passport, 18+ card or photo credit card) and your confirmation email to ensure you can successfully collect your order. Click & Collect works in conjunction with Frequent Feeder however, it does not work in conjunction with Repeat Delivery. Returns for Click & Collect are only available Mon-Fri. For other T&C’s head to our Returns policy page here *If a store is not showing, stock is not available. ^Within store hours.