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Returns Policy

Animates exists for one purpose: to enrich the lives of pet owners and their pets, or as we say, "Putting more care in pet care". We make every effort to ensure that we carry a good range of products sourced from within New Zealand and overseas to meet your every need.

This policy has been established to give you the comfort of knowing that, subject to the conditions set out below, if any product you purchase online from Animates is found to be defective, or it does not meet your needs, Animates will happily repair or replace the product, or offer you a refund or credit. This policy includes the rights you have under the New Zealand Consumer Guarantees Act and provides you with benefits in addition to those rights, because your satisfaction is very important to us.

Shipping & Returns Form

Mandatory fields
Please attach a screenshot of the product you'd like to return