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Price Promise

If you find an identical stocked item at a lower price, we'll match it - that's a promise!

Here at Animates, we've made a promise to provide our customers with everything for pets by stocking the best range of products at the right price.

We believe in value for money and our pricing is regularly checked to ensure we remain competitive - so if you see any identical stocked item advertised in New Zealand at a lower price, we'll match it.

This is our Animates Price Promise to you.


Found a better price?


  • Take a snapshot of the price to match

  • Fill out the form below and add your snapshot

  • We'll review the match and come back to you

Price Promise

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Terms & Conditions

Animates Price Promise applies to any lower price found on an identical product (i.e. same brand, same size, same flavour/variety/colour) that is in stock in the required quantities, with a physical or online store based in New Zealand. Excludes expired offers, auction listings, trade quotes, wholesale quantities, warehouse stock, shipping promotions, liquidation or clearance stock, end of range and short dated stock, damaged stock, international retailers, insurance claims, advertising errors by other retailers, livestock, services and gift with purchase deals. Confirmation of competitor's current advertised price is required before the transaction and the Animates Price Promise is only valid within 7 days of the lower price advertised and when the final price, inclusive of taxes, fees and charges, is lower than ours. Excludes prescription. The Animates Price Promise is applicable to in-store and online purchases.