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Terms & Conditions

Terms & Conditions - Animates / Animates Vetcare ‘See the Change’ 12 Week Challenge

Campaign details

1. The Animates and Animates Vetcare ‘See The Change’ 12 Week Challenge is a national campaign and will be supported at all retail stores and vet clinic locations, plus on all corporate media channels including the Animates website, Facebook and Instagram pages.

2. The ‘See The Change’ campaign will start instore and online on Wednesday 5th May and ends Sunday 1st August 2021. (Promotional Period)

Participating products

3. The campaign consists of four participating products provided by three suppliers including:

  • Hill’s Science Diet Perfect Weight
  • Hill’s Prescription Diet j/d Joint Care
  • Pro Plan Bright Mind
  • Royal Canin Relax Care

4. Three of the four participating products can be purchased from any of the Animates stores, Animates/Animates Vetcare co-locations and online at the Animates webstore
These products are:

  • Hill’s Science Diet Perfect Weight
  • Pro Plan Bright Mind
  • Royal Canin Relax Care

5. To purchase Hill’s Prescription Diet j/d Joint Care a recommendation or prescription from a veterinarian is required. This product is available for purchase at any Animates Vetcare and online at the Animates webstore

  • Hills therapeutic veterinary diets are carefully formulated and strictly recommended to be used only under the advice of your veterinarian. The Animates Vetcare Group and Hill’s strongly recommend you seek advice from your veterinarian prior to and during feeding this product to your dog and that you take your dog to your vet regularly (every six months).

Product Discount codes

6. Customers can receive a 20% off discount on any of the four participating products (all product sizes) by entering a unique discount code at time of purchase either online or instore.

7. Offers are valid for the duration of the promotional period and ends Sunday 1st August 2021

8. Discount is off the full retail price.

9. This offer cannot be used in conjunction with any other offers.

10. Discount codes are located in the ‘See The Change’ 12 Week Challenge Guide, available for download on the Animates website including:

  • Hill’s Science Diet Perfect Weight: WEIGHT20
  • Hill’s Prescription Diet j/d Joint Care: JOINTS20
  • Pro Plan Bright Mind: SENIOR20
  • Royal Canin Relax Care: ANXIETY20

Exception: Included in the Hill’s Prescription Diet j/d Joint Care discount is the Hill’s Prescription Diet Mobility Plus product range.  Only available with at Animates Vetcare with a valid veterinarian recommendation or prescription.

‘Doggy Diary’ Facebook Videos

11. Each week a ‘Doggy Diary’ video will be posted on the Animates Facebook page which features clips provided by the 9 Challenge advocates.

12. These videos may feature products or items which are personally owned by the advocates and not sold via the Animates network.

Joining the ‘See the Change’ challenge at home

13. The ‘See the Change’ challenge guide is to be followed for a duration of 12 weeks to achieve the best health and wellness improvements for your dog.

14. Results and health improvements will vary between each dog.

15. We recommend seeing your Vet for diagnosis and advice about any health concerns prior to joining the ‘See the Change’ 12 Week Challenge.

16. Animates and Animates Vetcare are not liable for any new or existing health issues that may arise in dogs while partaking in the challenge at home. 


TERMS AND CONDITIONS – Explore our local backyard with a weekend escape (Animates promotion)

This Weekend Escape “Promotion” is offered subject to the terms and conditions set out below "Terms and Conditions".

1. The Promotion commences 20 April 2021.

2. To enter, you must have been sent an email informing you that you are entitled to the Promotion and then shop at Animates (either in-store or online at before the expiry stated on the email, using your loyalty account for the purchase. The qualifying spend is any purchase over $1. There is one entry per qualifying member, into the prize draw for the calendar month of the purchase, regardless of the number of purchases over the qualifying period. Entries will not be accepted on a retrospective basis after the time of purchase.

3. Entry is only open to residents of New Zealand. Animates and Animates Vetcare team members are not eligible for the Promotion.

4. The following prize will be awarded on a monthly basis: A $500 House of Travel voucher (“Prize”). House of Travel gift voucher Terms and Conditions apply. The voucher is valid for 10 years from purchase.

5. The Prize is not refundable or exchangeable for cash. No other forms of credit and no refunds will be issued for the value of the voucher if travel plans are cancelled or altered. All costs above the value of the voucher including any change or cancellation fees are the responsibility of the customer.

6. The Prize Winner must obtain, at their own expense, travel insurance to protect themselves and their travel companions against additional costs incurred in the event of unforeseen circumstances.

7. Neither Animates nor any other person or party associated with the Promotion will be liable to any person for:

  • the redemption of a prize; and/or
  • any inability of a winner to redeem their prize for whatever reason; and/or
  • Changes to House of Travel’s gift voucher Terms and Conditions.

8. The Prize will only be delivered in New Zealand and the winner who has been contacted should allow 28 days from the date of the winner being notified, for the travel voucher prize to be sent via track and trace courier to the address specified by the winner.

9. A monthly prize draw (“Prize Draw”) will take place at 2 Robert Street, Ellerslie, Auckland at 12pm on the first Friday of each calendar month. One winner will be drawn randomly from all eligible Entries (as defined in clause 2). The winner will be contacted using the details on their Animates Loyalty Membership account. If the winner cannot be contacted within 5 working days a new winner will be drawn.

10. Animates reserves the right to change the Prize Draw time, delay the start of the Promotion, extend or cancel the Promotion or alter any of these Terms and Conditions without notice.

11. Animates reserves the right to withdraw and replace the Prize with an item of approximate value should that prize not be available for any reason.

12. Animates decision is final and no discussion or correspondence will be entered into.

13. If a person under the age of 18 wins, the prize will only be delivered to a parent or authorised guardian over the age of 18.

14. The Promoter will not be liable for any loss or damage howsoever arising which is suffered (including but not limited to indirect or consequential loss) or any personal injury suffered or sustained in connection with the Prize except for any liability which cannot be excluded by law.

15. Participation in the Promotion and/or acceptance of the Prize confirms acceptance to participate in any reasonable publicity or advertising of Animates.

16. The Promoter is Animates Holdings Ltd at 2 Robert Street, Ellerslie, Auckland, New Zealand.


Terms and Conditions - Black Hawk gift with purchase

*Promotion only valid on Black Hawk Cat Food 1.36kg – 15kg. Free gift is a Black Hawk Cat food bin. Offer only available in-store and on Click & Collect. Offer ends 6 June 2021. Limit of one cat food bin per order, with purchase of qualifying food (maximum free bin per order). Cannot be used in conjunction with any other offer. While stocks last. No rain-checks, customer orders or lay-buys.