We are delighted to continue providing medical care and be able to support all your pet’s needs. From veterinary consults and surgeries, to nutrition and medication - we’ve got all your pet needs covered.

With the changes to Alert Levels, you will see the following adjustments in our clinics to keep everyone safe. Thanks for your understanding and support. Our team are looking forward to seeing you soon.

Making an appointment

To make an appointment with your local clinic, please give them a call, our team would love to help you with all of your pet needs. Click  here for your clinic’s phone number and to see their opening hours.

How is your clinic operating?

Alert Level 2 ✔    Animates Vetcare consultations, surgeries and prescription medicine and food. Physical distancing will be practiced for in person consults. ✔    Catteries are open for new guests. ✔    Puppy pre-school classes are running. Please note, with energetic puppies it can be hard to maintain physical distancing, therefore we will be asking puppy owners to wear masks for the duration of the class. We will have masks available for those that do not have one.

Auckland Clients At Alert Level 2, clients can maintain physical distancing in our retail space and waiting rooms, so while it is encouraged by the government, it is not mandatory to wear a mask in these areas. However, because it is difficult to maintain physical distancing in our consult rooms, we will be asking clients to wear a face mask if they wish to accompany their pet during a consult. We will have masks available for those that do not have one. There is also a limit of one person allowed into the consult room, to help with physical distancing.

 

Maintaining physical distancing rules

We are taking all the necessary measures to ensure your visit with us is safe and we are following the recommended 2 metre physical distancing guidelines.

Contact tracing guidelines

As per government guidelines, we will be recording the contact details of all clients that visit the clinic to keep our clients and people safe.

Need help?

Our Customer Services team are here and ready to help you with any questions you may have on our services.

Monday - Friday Hours: 8:30am to 5:00pm Phone: 0800 698 382 clientsupport@vetcaregroup.co.nz

As always, we look forward to helping care for your pet. Find your local clinic here: