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We are delighted to continue providing medical care and be able to support all your pet’s needs. From veterinary consults and surgeries, to nutrition and medication - we’ve got all your pet needs covered.

With the changes to Alert Levels, you will see the following adjustments in our clinics to keep everyone safe. Thanks for your understanding and support. Our team are looking forward to seeing you soon.

Making an appointment

To make an appointment, either book online or call your local clinic. Click  here for your clinic’s phone number and to see their opening hours.


Animates Vetcare is open to support you through all Alert Levels

Auckland clinics will be operating in a closed clinic environment. That means we are open to care for your pets needs but you’ll need to stay in the car upon arrival at the clinic. Read more below on what to expect when visiting a clinic during Alert Level 3.
 

How is your clinic operating?

Under Alert Level 3

All Auckland region and Te Rapa clinics

   Our waiting room/reception is now closed and clients will not be able to enter the clinic. Please call us from the car park on arrival at our clinic and we will guide you through admitting and treating your pet.
   A team member will take your pet in for examination and give it lots of love, attention and treats. The vet will do an exam, then go through the consult process and discuss treatment over the phone with you whilst you wait in the car.
  We will continue to provide services that cannot be postponed or cancelled without risking serious pain or suffering to the animal and your sick pets will continue to be able to get treatment.
  Surgery admits and discharges will be done over the phone when possible and reception will call you for over the phone payment.
  We are no longer doing routine surgeries or appointments. For pets with minor health issues and ongoing medical conditions we have a phone consultation option available, however we will no longer be doing home calls.
  To ensure the safety of our team and our clients, extra hygiene practices will be in place with all clinic areas thoroughly cleaned with increased frequency.
  Puppy Preschool will be closed.
  Catteries will be closed to new guests.

Rest of NZ under Alert Level 2

  Our Animates Vetcare clinics remain open. All surgeries, consults and hospitalised paitents will continue to be seen. One person can enter reception with their pet.
  You are welcome to come into clinic to purchase food or retail items.
  Please wear a mask in our clinic to help keep you, our communities and clinic team safe.
  Always use the NZ COVID Tracer app, or sign in on arrival, to help keep you, our team and our communities safe.
  Puppy Preschool will be closed.
  Catteries will be open.

What does a closed clinic environment mean?

1. Call your local clinic - all consultations will be screened via telephone initially, then an appointment can be booked. 2. On arrival, call the clinic and wait in the car. 3. The team will come and collect your pet for their appointment. 4. Once your pet has been seen by the team, they will collect payment details over the phone and return your pet to you at your car.

Maintaining physical distancing rules

We are taking all the necessary measures to ensure your visit with us is safe and we are following the recommended 2 metre physical distancing guidelines.

Contact tracing guidelines

As per government guidelines, we will be recording the contact details of all clients that visit the clinic to keep our clients and people safe.

Need help?

Our Customer Services team are here and ready to help you with any questions you may have on our services.

Monday - Friday
Hours: 8:30am to 5:00pm
Phone: 0800 698 382
clientsupport@vetcaregroup.co.nz

As always, we look forward to helping care for your pet. Find your local clinic here: