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We are delighted to continue providing medical care and be able to support all your pet’s needs. From veterinary consults and surgeries, to nutrition and medication - we’ve got all your pet needs covered.

Under the COVID-19 Protection Framework (traffic light system) we remain open and here for you and your pet. Thanks for your understanding and support. Our team are looking forward to seeing you soon.

 

Making an appointment

To make an appointment, either book online or call your local clinic. Click  here for your clinic’s phone number and to see their opening hours.

Your pets remain our top priority. When it comes to caring for our clients and our patients, our policy will always be yes. Yes, we can see your pet, no matter what.

To keep our team and community safe, we are required to follow the government guidelines and also take guidance from the New Zealand Veterinary Association.

Due to small space and time spent within our clinics, we require all clients to be vaccinated to come into our clinic. We will require to see your My Vaccine Pass before entry into our consult rooms. Please also scan in, wear a mask, and maintain social distance during your visit.

If you do not hold a My Vaccine Pass, or you do not wish to share your vaccination status we will still see and care for your pet. However, you will need to wait in your car and call us upon your arrival.

We understand that there are differing views on vaccinations and respect your choice. We thank you for the respect, kindness, and consideration you give to our clinic teams. We appreciate your help in enabling us to follow the guidelines set out so we can give your pet the best care and attention possible.

Thank you for trusting us with your beloved pet.

General guidelines at Orange

All clinics are open with normal operating hours.
We ask that you please practice physical distancing, follow contact tracing guidelines and pay by card. Please wear a mask in our clinic to help keep you, our communitites and team members safe.

We're available for consultations, surgeries and prescription medicine and food. Physical distancing will be practiced for in person consults. One person can enter reception with their pet.

We require to see your My Vaccine Pass before entry into our consult rooms.

You are welcome to come into clinic to purchase food or retail items.

Catteries - closed, however still caring for current guests.
Puppy pre-school - closed

Maintaining physical distancing rules

We are taking all the necessary measures to ensure your visit with us is safe and we are following the recommended 1 metre physical distancing guidelines.

Contact tracing guidelines

As per government guidelines, we will be recording the contact details of all customers that visit the store to keep our customers and team safe.

Face coverings

To meet Government requirements, you must wear a face-covering in-store. If you are on the exemption list, please let the team know and consider our home delivery service.

Need help?

Our Customer Services team are here and ready to help you with any questions you may have on our services. Please be aware, due to unprecendented volume, there may be some delays in getting to your query.


Phone: 0800 698 382
clientsupport@vetcaregroup.co.nz

Find your local clinic here

As always, we look forward to helping care for your pet. Find your local clinic here: