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Vet retail, including prescription diets are available in clinics but must be collected and paid for in a contactless way. Phone your clinic for ordering and pick-up.
What about frozen & live flies?
Animates Vetcare is open to support you through all Traffic Light Levels
With the changes to Alert Levels, you will see the following adjustments in our clinics to keep everyone safe. Thanks for your understanding and support. Our team are looking forward to seeing you soon. Read more information on what to expect when visiting a clinic during Alert Level Orange on the Animates Vetcare Page
Maintaining physical distancing rules
We are taking all the necessary measures to ensure your visit with us is safe and we are following the recommended 1 metre physical distancing guidelines.
Contact tracing guidelines
As per government guidelines, we will be recording the contact details of all customers that visit the store to keep our customers and team safe.
Our Customer Services team are here and ready to help you with any questions you may have on our services. Please be aware, due to unprecendented volume, there may be some delays in getting to your query.
Doing our part with Contact Tracing
Each of our stores and clinics are set up with QR codes for the Ministry of Health NZ COVID Tracer app to support you in keeping a digital diary of the places you visit
To download the app:
For iPhone users, click here to download.
For Android users, click here to download.