With the changes to COVID Alert Levels, you’ll see the following changes in our stores, but don't worry we've got you. From specialist Veterinary care to the very best nutrition and everything in between – we’ve got all your pet needs covered.  Thanks for your understanding and support our team are looking forward to seeing you soon.

Auckland under Alert Level 4 All Auckland region stores closed ✔    Zero Contact Click & Collect - ready in 90 mins at all stores during normal opening hours. The fastest way to feed your hungry pet. ✔    Repeat Delivery - get 15% off and free delivery with our set and forget service. One less thing to worry about! ✔    Home Delivery - free when you spend over $79. Some delays may be expected while our courier partners respond to Alert Level changes. ✔    Animates Vetcare consultations, surgeries (in a closed clinic environment) and prescription medicine and food. Vet retail, including prescription diets are available in clinics but must be collected and paid for in a contactless way. Phone your clinic for ordering and pick-up. ✗    Grooming - closed ✗    DIY Dog Wash - closed ✗    Catteries - closed, however still caring for current guests. ✗    Puppy pre-school - closed Rest of NZ under Alert Level 2 All stores open with normal operating hours ✔    We ask that you please practice physical distancing, follow contact tracing guidelines and pay by card. Please wear a mask in store to help keep you, our communities and team members safe. ✔    Click & Collect - ready in 90 mins at all stores. ✔    Repeat Delivery - get 15% off and free delivery with our set and forget service. One less thing to worry about! ✔    Home Delivery - free when you spend over $79. ✔    Animates Vetcare consultations, surgeries and prescription medicine and food. Physical distancing will be practiced for in person consults. ✔    Grooming open ready to work wonders - please follow physical distancing. ✔    DIY Dog Wash open to freshen up - please follow physical distancing. ✗    Catteries - closed, however still caring for current guests. ✗    Puppy pre-school - closed

Our courier partners will be doing their best to get your orders to you, however as many kiwis will be shopping online during this period there may be some delays. You will recieve an automated email when your order is on its way and you will be able to track your order.

What about frozen & live flies?

You are now able to purchase your urgent frozen food (including frozen aquatic food) needs from our Vetcare clinics. Please call your local Vetcare clinic to place your order prior to collecting in-store. Our Vetcare team will guide you through the Zero Contact process when you pick up your order.

For the purchase of live food, please contact your local Vetcare clinic to check availability. Our Vetcare team will guide you through the Zero Contact process when you pick up your order.

Animates Vetcare is open to support you through all Alert Levels

Auckland clinics will be operating in a closed clinic environment. That means we are open to care for your pets needs but you’ll need to stay in the car upon arrival at the clinic. Read more information on what to expect when visiting a clinic during Alert Level 3 on the Animates Vetcare Page.

Need help?

Our Customer Services team are here and ready to help you with any questions you may have on our services.

Monday - Friday Hours: 8:30am to 5:00pm Phone: 0800 2646 2837 customerservices@animates.co.nz Monday - Friday Hours: 8:30am to 5:00pm Phone: 0800 698 382 clientsupport@vetcaregroup.co.nz

Doing our part with Contact Tracing

Each of our stores and clinics are set up with QR codes for the Ministry of Health NZ COVID Tracer app to support you in keeping a digital diary of the places you visit

To download the app:
For iPhone users, click here to download.
For Android users, click here to download.