COVID-19 Animates | Animates Pet Supplies

With the changes to COVID Alert Levels, you’ll see the following changes in our stores, but don't worry we've got you. From specialist Veterinary care to the very best nutrition and everything in between – we’ve got all your pet needs covered. Thanks for your understanding and support our team are looking forward to seeing you soon.

Under Alert Level 3 Step 2 All stores open with normal operating hours We ask that you please practice physical distancing, follow contact tracing guidelines and pay by card. Please wear a mask in store to help keep you, our communities and team members safe.
✔		Click & Collect - ready in 90 mins at all stores during normal opening hours. The fastest way to feed your hungry pet.
✔		Repeat Delivery - get 15% off and free delivery with our set and forget service. One less thing to worry about!
✔		Home Delivery - free when you spend over $79.
✔		Animates Vetcare consultations, surgeries and prescription medicine and food. Physical distancing will be practiced for in person consults.
✔		Grooming - Grooming open ready to work wonders - please follow physical distancing.
✔		DIY Dog Wash - open to freshen up. Please follow physical distancing
✗		Catteries - closed, however still caring for current guests.
✗		Puppy pre-school - closed

Rest of NZ - Level 2 All stores open with normal operating hours We ask that you please practice physical distancing, follow contact tracing guidelines and pay by card. Please wear a mask in store to help keep you, our communities and team members safe.
✔		Click & Collect - ready in 90 mins at all stores.
✔		Repeat Delivery - get 15% off and free delivery with our set and forget service. One less thing to worry about!
✔		Home Delivery - free when you spend over $79.
✔		Animates Vetcare consultations, surgeries and prescription medicine and food. Physical distancing will be practiced for in person consults.
✔		Grooming open ready to work wonders - please follow physical distancing.
✔		DIY Dog Wash open to freshen up - please follow physical distancing.
✗		Catteries - closed, however still caring for current guests.
✗		Puppy pre-school - closed

Animates Vetcare is open to support you through all Alert Levels

To make an appointment, either book online or call your local clinic. Click  here for your clinic’s phone number and to see their opening hours. hours. View our Animates Vetcare Page.

Need help?

Our Customer Services team are here and ready to help you with any questions you may have on our services.

Monday - Friday
Hours: 8:30am to 5:00pm
Phone: 0800 2646 2837
customerservices@animates.co.nz

Monday - Friday
Hours: 8:30am to 5:00pm
Phone: 0800 698 382
clientsupport@vetcaregroup.co.nz

Doing our part with Contact Tracing

Each of our stores and clinics are set up with QR codes for the Ministry of Health NZ COVID Tracer app to support you in keeping a digital diary of the places you visit

To download the app:
For iPhone users, click here to download.
For Android users, click here to download.

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Under Alert Level 3 Step 2

All stores open with normal operating hours

Rest of NZ - Level 2

All stores open with normal operating hours

Animates Vetcare is open to support you through all Alert Levels

Need help?

Doing our part with Contact Tracing

COVID-19