Auckland Delivery delays + COVID Tracer App | READ LATEST COVID-19 UPDATE

We're so excited to see you


Expected Auckland Delivery Time Frames

Due to increased parcel volumes through our courier partner, Courier Post, please expect delays of up to 2 weeks.

Contact Tracing App In-store

When heading in-store we have the Ministry of Health NZ COVID Tracer app designed to support the contact tracing process. It is fast and effective and is a digital diary of the places you visit.

For iPhone users, click here to download.

For Android users, click here to download.


Services available at Animates and Animates Vetcare

Home Delivery

(Delays of up to 2 weeks in Auckland)
Repeat Delivery
Click & Collect
Physical Stores
DIY Dog Wash
Animates Vetcare



It's official. Our stores are back open.

Great news with the change to Alert Level 2 our stores, including DIY Dog Wash and Grooming Salons will now be open on Thursday 14th May. Click & Collect services will run as usual after this date.

Vetcare clinics providing minimal contact care through closed clinic environment

Vetcare clinics are open for purchasing food and retail items and one person can also accompany your pet into the clinic for veterinary consults and handovers. Our Catteries are also open. Find out more.

Current delivery timeframes
Current delivery timeframes are between 3 and 5 days for most areas. An automated email will be sent when your order is on its way with your courier tracking code.