Same great service, just very different

Animates latest COVID-19 update, 29 March

29 March 2020, at 9:00am:

Animates is open online only as a Key Service to support you and your pet needs through Alert Level 4.

In this unprecedented time, the NZ Government has recognised Animates as a Key Service to continue to meet the animal health and welfare needs of New Zealand’s pets during Alert Level 4. This means providing specialist diets, food, and breed specific nutrition to all types of the big and barky, small and meowy, chirpy and feathery, and all of our beloved hoppy, scaly, or slimy pets. Even the highly unique and specialised bearded dragon. Without the ability for Animates to supply this, the health and welfare of many of our precious New Zealand pets will suffer. Grooming Salons and DIY Dog wash facilities will be closed.

To minimise person to person contact during level 4, our new Zero Contact Click & Collect service will be available from the following selected stores:

  • Animates Silverdale
  • Animates Lincoln Road
  • Animates Westgate
  • Animates New Lynn
  • Animates Te Rapa
  • Animates Lower Hutt
  • Animates Linwood
  • Animates Nelson
  • Animates Dunedin
  • Animates Botany Downs
  • Animates Takanini
  • Animates Glenfield
  • Animates Glen Innes
  • Animates Richmond Road
  • Animates Palmerston North
  • Animates Kaiwharawhara
  • Animates Tower Junction

Click & Collect
If you are purchasing using Click & Collect, the purchase must be essential to health and well-being of your pet and/or;

  • Ordering through Home Delivery is not accessible in your home location.
  • Is not optional because the product is perishable or bulky.
  • Your pet needs the products quickly for their welfare.

Home Delivery
To keep you and our community safe, ordering through our Home Delivery service is the best way you can access your pets essentials from Animates during Alert Level 4. You can even set up a Repeat Delivery service with us on animates.co.nz as a type of ‘set and forget’ way of shopping for your pet essentials online. As a Repeat Delivery customer, you’ll always get free delivery too. 

Essential items

  • Vet Food (including prescription).
  • Cat & Dog Food (including premium, breeder specific, grain free).
  • Kitten & Puppy formula/ Wet food
  • Flea, Tick and Worm
  • Litter
  • Clean up
  • Cat and dog treats – including dental
  • Small Pet Food & Hay
  • Bird Food
  • Poultry Food
  • Reptile Food, including live food
  • Reptile Health
  • Aquatic Food & Health i.e. water conditioners
  • Aquatic & Reptile filtration, lighting and parts are critical to the life of the animal should they fail during this time

Delivery Status
Our courier partners will be doing their best to get your orders to you, however as many kiwis will be shopping online during this period, we’re sorry but, there could be some delays.
You will receive an automated email when your order is on its way and we hope that it gets to you as fast as possible but during this time we are unable to predict delivery time frames sorry.

Out of stocks
Due to the nature of level 4, we are experiencing some delay with being able to get products back in stock. We are working our hardest to get all essential items available. If a product is outside of the essential items list, it will be displayed on the website as in-store only.

Frozen Foods
Due to the nature of Frozen Foods, these are only available through Click & Collect. Available stores for this are above.

Loyalty
We are working our hardest on getting Frequent Feeder online however, this may take some time. You can receive 15% off if you sign up to Repeat Delivery + Free delivery.

Vetcare clinics are open to support you
As an Essential Service, our 17 Vetcare clinics across New Zealand will remain open during Alert Level 4. This allows us to continue to provide vital access to your pet’s emergency surgical needs, and any urgent consultations needed to treat an unwell furry family member. We will also be open to maintain all your pets ongoing medical needs in the form of fulfilling repeat medication needs and purchasing their prescription foods.

We will be working in a closed clinic environment to keep both you and our team members safe. Find out how this affects your visit, and get our most up to date operating hours here.

From the whole team at Animates Vetcare, we thank you for your amazing support, kindness and shared love of pets during this time. As always, we are committed to being there for you and your pets.