With Alert Level 1, all of our stores outside of Auckland are operating at full service. With Auckland being at Alert Level 2, we have the following rules in place:

How we can support you during Alert Level 2
✔		All stores open normal operating hours – we ask that you please practice physical distancing, follow contact tracing guidelines and pay by card
✔		Click & Collect - ready in 90 mins at all stores.
✔		Repeat Delivery – get 15% off and free delivery with our set and forget service. One less thing to worry about!
✔		Home Delivery – free when you spend over $79.
✔		Animates Vetcare consultations, surgeries and prescription medicine and food. Physical distancing will be practiced for in person consults.
✔		Grooming open ready to work wonders – please follow physical distancing
✔		DIY Dog Wash open to freshen up – please follow physical distancing
✔		Catteries are open for new guests.
✔		Puppy pre-school classes are running. Please note, with energetic puppies it can be hard to maintain physical distancing, therefore we will be asking puppy owners to wear masks for the duration of the class. We will have masks available for those that do not have one.

Animates Vetcare is open to support you through all Alert Levels

We are open to care for your pets, however will maintain physical distancing during face to face consultations. Read more information on what to expect when visiting a clinic on the Animates Vetcare Page.

Need help?

Our Customer Services team are here and ready to help you with any questions you may have on our services.

Monday - Friday
Hours: 8:30am to 5:00pm
Phone: 0800 2646 2837
customerservices@animates.co.nz

Monday - Friday
Hours: 8:30am to 5:00pm
Phone: 0800 698 382
clientsupport@vetcaregroup.co.nz

Doing our part with Contact Tracing

Each of our stores and clinics are set up with QR codes for the Ministry of Health NZ COVID Tracer app to support you in keeping a digital diary of the places you visit

To download the app:
For iPhone users, click here to download.
For Android users, click here to download.

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How we can support you during Alert Level 2

Animates Vetcare is open to support you through all Alert Levels

Need help?

Doing our part with Contact Tracing

COVID-19 Animates

COVID-19